Shipping policy

Shipping Policy – Eclaluxe

At Eclaluxe, we are committed to providing a smooth and enjoyable shopping experience, from the moment you place your order to the delivery of your products.

📦 Order Processing

All orders are processed within 1 to 3 business days after payment confirmation.
Once your order has been shipped, you will receive a confirmation email with tracking details.

🚚 Delivery Times

Our products are carefully prepared and shipped by our trusted logistics partners.
Estimated delivery time is 10 to 15 business days from the date of shipment.

Please note that delivery times may vary depending on:

  • your location
  • high-demand periods (holidays, promotions, etc.)
  • unforeseen delays beyond our control (customs, carriers)

🌍 Shipping Areas

Eclaluxe currently ships to multiple countries. Available shipping options will be displayed at checkout.

💸 Shipping Fees

Shipping fees are calculated automatically at checkout.
Free shipping offers may be available from time to time.

🔎 Order Tracking

You can track your order at any time using the tracking link provided in your shipping confirmation email.

⚠️ Possible Delays

If you experience an unusual delay, please contact our customer support team at:
support@eclaluxe.com
We will be happy to assist you.

📬 Shipping Address

Please ensure that your shipping address is correct and complete.
Eclaluxe cannot be held responsible for lost packages due to incorrect or incomplete address details.

Return & Refund Policy – Eclaluxe

At Eclaluxe, your satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.

🔁 Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging
  • The product must be in the same condition as received

Due to hygiene reasons, opened or used skincare products cannot be returned.

💸 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5 to 10 business days.

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

❌ Non-Returnable Items

  • Opened or used products
  • Items on sale or promotional offers (if applicable)

⚠️ Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at:
support@eclaluxe.com
Include your order number and clear photos of the item.

📩 Contact

For any return or refund inquiries, please contact us at:
support@eclaluxe.com